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Terms and Conditions


THE RATES INCLUDE:

·         Unlimited mileage (except if limited mileage is provided for a certain offer)

·         Third Party Liability

·         Paid all road taxes for the territory of Republic of Bulgaria

·         CDW – reduces the renter’s liability in case of damage of the vehicle up to the amount of the deposit (excess). CDW is valid only if a protocol from the Police Authorities is presented. Does not cover damage to the vehicle due to driving under the influence of alcohol, other intoxicating substances or due to violation of the Bulgarian Traffic Laws

·         TP – reduces the renter’s liability in case of theft of the vehicle up to the amount of the deposit (excess). TP is valid only if a protocol from the Police Authorities is presented and the car keys and documents are returned

·         Replacement car in case of technical issue

·         VAT 20%



GENERAL TERMS AND CONDITIONS

Renter’s personal requirements:

Renter must have held a full driving license for a minimum of 3 years. Minimum driver’s age – 23 years, documents needed for car rental (ID card, passport and credit card). Drivers under 23 years must pay an additional “Young driver” fee of 6,00 € per day. The required security deposit is double.

Rental period:

Minimal rental period is 24 hours. If the vehicle is returned after the expiration of the hire contract without notice, the Renter will be charged as follows: until 1 hour – free of charge; 1-4 hours – rate for half day; 4-8 hours rate for a whole day, over 8 hours – 3 rental days.

Method of payment and security deposit:

During the booking process you can complete a partial prepayment (30% of the total price) or a full prepayment using a credit/debit card, bank transfer or Paypal. If a partial prepayment is chosen, the Renter must pay the remaining price during the pick-up. The accepted methods of payment are Visa, MasterCard, bank transfer or cash payment. During the pick-up process the Renter must leave security deposit by card (Visa or MasterCard) issued on his name, which depends on the different car groups (200 – 500 EUR). With explicit confirmation by the Lessor the deposit could be in cash or with bank transfer as the required amount is higher by 100%. The Lessor reserves the right to reject a deposit in cash.

Car class
SIPP/ACRISS code

Deposit
by Credit Card

Deposit
in Cash

EDMR, EDAR

200 €

400 €

IVMR, FWMR, IDMR

250 €

500 €

IDAR, IVAR, FDAR, ETMR

300 €

600 €

GWAR

400 € (Credit Card only)

not applicable

LDAR, UDAR

500 € (Credit Card only)

not applicable

Cross Border rentals are with double deposit. 

Process of authorization of the deposit and cancellation of its authorization:

On picking up the car, the deposit amount is blocked /authorized on your Credit Card, and on dropping off the car is unblocked /the authirization is cancelled/ after inspection of the car. 

Insurances:

·         Super CDW+TP (Super Collision Damage waiver): Optional. Fully removes the renter’s liability in case of damage or theft of the vehicle (zero excess). Does not cover damage to tires, wheels, windshield, windows and undercarriage. Only valid if the client provides a protocol for the damage/theft of the vehicle from the Police authorities and if the vehicle`s documents and keys are returned.

·         AI – Additional Insurance: Optional. Covers damage to tires, wheels, windshield and undercarriage.

·         Full Insurance: Optional. Includes all mentioned above (Super CDW+TP, AI).

RELAX Insurance:

Is concluded for an additional fee upon request of the customer and provides the following rights:

  • Refund of the deposit in case of damage or theft, including the damage to tires, wheels, windows and undercarriage.
  • Replacement vehicle in case of damage, fire or theft (provided at the nearest office of the company).
  • Free road assistance in case of damage or fire on the territory of Bulgaria.
  • In case of road accident the renter is released from the administrative fee.

 

Car Class
SIPP/ACRISS code

Super Cover (AI+CDW+TP)

Super
CDW+TP

Add insurance – AI

Summer season from 01.05 till 30.09
Winter season from 01.10 till 30.04

summer
€/day

winter
€/day

summer
€/day

winter
€/day

summer
€/day

winter
€/day

EDMR, EWMR

- €

- €

- €

- €

- €

- €

EDAR, CFMR, IWMR, IDMR, FWMR, IDAR, IWAR, FDAR, S/IVMR

- €

- €

- €

- €

- €

- €

FVMR, IFAR, FFAR, LDAR

- €

- €

- €

- €

- €

- €

 

Please note:

In case of paying “Full Insurance”, the customer gets full immunity from liability, only in case if the protocol from the police is available, returning the keys and documents of the car and it is does not apply in case of drugs and alcohol usage. If the customer does not provide all the documents from the police for the accident - he pays the full amount of the damages, as well as the count of the days needed for fully repair of the car. If the customer does not provide the documents from the police, he will be fully responsible in case of theft or total damage of the car and must pay the full insurance amount of the vehicle. Paying the „Full protection” insurance does not cover partial misses, loss of parts or accessories and damages of the car interior (upholstery, dashboard, seats, coating of trunk and others). In case of lost documents, panel of the audio, CD, registration plate, GPS navigation or keys of the car, additional charges according to the official price list (available in the offices of the company) apply. In case of not paying “Full Insurance”/ fee „Release from liability“ additional administrative fee of 40 € + fee according to the official price list applies (available in the offices of the company) in case of damage.

Fuel:

The vehicle is rented with a full tank of fuel. Fuel consumption is payable by the Renter. In case the car is returned with less fuel than rented, the Renter must pay for the missing fuel at price 1.50 €/l. and an additional refueling fee of 10 €.

One-way rentals:

On request a vehicle can be delivered and picked up in other city or office of Car2GO Rent A Car. Delivery to neighboring countries is possible. Examples for one way rentals:

Pick up  Drop off

Price

Pick up  Drop off

Price

Sofia  Burgas

100 €

Burgas  Varna

50

Sofia  Varna

100 €

Burgas  Primorsko

35 €

Sofia  Plovdiv

80 €

Burgas  Sozopol

25 €

Burgas Ravda

25

Burgas Kiten

35

Burgas Sunny Beach

25

Burgas  Carevo

40 €

Burgas Karnobat

30 €

Burgas Nessebar

25

Sofia Stara Zagora

100 €

Burgas Saint Vlas

30

 

Transfer:

Examples of transfer services by Car2GO Transfer Bulgaria:

Transfer

Car (4+1 seats)

Mini Van (6+1 seats)

Mini bus (8+1 seats)

Sofia Ariport - Varna

- €

- €

- €

Sofia Ariport - Bansko

75 €

80 €

98 €

Sofia Ariport - Borovets

55 €

65 €

58 €

Sofia Ariport - Istanbul

300

380 €

400

Sofia Ariport - Burgas

135 €

155 €

250 €

Burgas Airport - Varna

95 €

105 €

115 €

Burgas Airport - Sunny Beach/

Nessebar/Ravda/St.Vlas

31 €

38 €

48 €

 

 



Additional driver, equipment and accessories:

An additional fee per day applies as follows:

Extra

Price per day

Max. Price

Additional driver

1,50

- €

Baby seat for infant

4,00 €/day

50 €

Child seat

3,50 €/day

40 €

Booster seat

3,00 €/day

40 €

Ski racks 

5 €/day

Snow chains

2,50 €/day for cars
4,00 €/day for SUV

25 €
40 €

GPS navigation

5,00 €/day

75

Mobile phone with included international minutes

3G WiFi



Non working hours fee:

If the vehicle is rented or returned in non working hours, an additional fee of 20.00 € applies. Working hours: Monday – Sunday 09:00h – 18:00h. On official public holidays - Easter, Christmas (24.12, 25.12, 26.12), New Year (31.12, 01.01) the fee is - 09:00-18:00 - 20 €; 18:00-09:00 - 40 €.

Extra taxes:

In case of damage to the vehicle caused by an accident, the landlord charges an administrative fee for damage registration and repair with a minimum of 40 €. An administrative fee is not charged under "Full Insurance". 

Cancellation/amendment and refund policy:

A confirmed booking can be cancelled/amended no less than 72 hours before the pick-up time free of charge. In case of a booking cancellation/amend less than 72 hours before the pick-up time, a fee of 15% of the total rental price will be charged, but no less than the price for 1 rental day. In case of a no show, the prepayment will be not refunded. All booking prepayments will be fully refunded, if an alternative vehicle can not be provided.

Additional information:

The branding of the booked vehicle can be removed if there is a written request from the LESSEE. If the request has received a written approval from the LESSOR, the stickers can be removed only after that. The ad branding removal fee is on the price of 20 euro. Some restrictions are possible. The stickers must be removed from a Top Rent A Car employee. In case of unauthorized branding stickers removal, the LESSEE will be charged 40 euro. If the removal has damaged the dye or polish, there is an additional fee, which cost will be determined according the established price list of the LESSOR.

Guarantee for class:

Please note, that Car2GO Rent-A-Car can not guarantee a specific make or model. We can promise that an equivalent car rental will be provided in your chosen category (size, door number, seats number). In case that the reserved car is not available on the date of rental, you will get a higher class without extra charge.

Discount: 

 Car2GO Rent-A-Car Bulgaria provides discounts to loyal customers. After the first confirmed booking, our website will give you discounts as follows:

  • After first confirmed reservation - 3%
  • After second confirmed reservation - 5%
  • After third confirmed reservation - 10%
  • After sixth confirmed reservation - 15%

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